With a few clicks, customer service associates...
No inventory. No drain on your IT resources. Hallmark Business Connections' customer care solution gives you a tangible way to keep improving the customer experience even after the conversation ends.
"Now our associates have a tangible, measurable way to act on our company's commitment to our customers. We've seen a boost in our quality scores just 30 days after we started using Customer Care. That's an accomplishment that has made us all proud." --Consumers Energy
With reporting and analytics tools to measure the program's effectiveness, you'll have the numbers to prove your department is an innovative leader when it comes to improving the customer experience.
Companies using the customer care solution see an uptick in:
Contact us and tell us the best time for a 20-minute online meeting. You'll get a quick reply back with an invitation to see the solution and answer your questions.