News Articles

When you empower your contact center associates to build and create the relationships that turn customers into advocates, you'll know you've achieved success.
from Customer Relationship Management Magazine
Rhonda Basler, director of customer engagement, crafted an article for CRM Magazine on how empowering employees leads to better relationships with customers and improves bottom line results.
from Incentive Magazine
A September 2013 study conducted by Retail Systems Research has made this much clear: Digital gifting is here to stay.
from Kansas City Health & Wellness Magazine
Gift Card Network Members Groupon and Hallmark Business Connections are chairing a new committee to identify gift card B2B challenges, create educational material, and design a marketplace that Gift Card Network members can promote and purchase gift card products and services.
When you empower your contact center associates to build and create the relationships that turn customers into advocates, you'll know you've achieved success.
According to research released in March 2012 by SAS and Loyalty360, companies with customer loyalty or retention programs have a monetarily-driven mindset when setting up or further executing loyalty efforts.
A recent article published in CMS Wire, an online magazine focusing on customer experience management, highlights the need for customer surveys to be optimized for all types of devices: PC, mobile, and tablet. According to the article, many businesses still employ a web-based survey that is not compatible with a mobile browser, and the lack of user-friendly mobile access deters customers from engaging.

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