NGCX Next Generation Customer Experience: The Conference for CX Innovators
Since emotion impacts loyalty and loyalty impacts buying decisions, it makes perfect sense to help customer service representatives foster experiences that end on a positive note. Learn how Hallmark is equipping its frontline staff to do just that.
Because nobody can engage customers better than frontline employees, Hallmark developed an innovative program that empowers them to build one-to-one relationships by sending personalized Hallmark cards. It goes beyond customer experience and creates a culture of enrichment.
Northwest Human Resources Council
Made up of over 200 HR professionals, this council meets to discuss mutual HR problems and new ways to change the landscape. At the April event, hear how micro moments can strengthen employee engagement, integrate into an enterprise’s recognition strategy and prompt organizational change.
CXPA Insight Exchange
The CXPA Insight Exchange is the only CX event by members for members. With more than 350 Customer Experience professionals in attendance, the Insight Exchange is the perfect opportunity to expand your knowledge and network, share best practices and discuss current issues and trends in CX.
Experience and Loyalty Forum
Many studies show that people are more emotional—and less rational—than we like to think. In this interactive discussion-based session, you’ll hear moving stories of moments that matter and walk away with a renewed faith in the profound effect your company can have on people.
DMA &THEN Conference
In today’s age of big data, it’s important to utilize the information we have to stay ahead of marketing trends. Stop by our live whitepaper presentation at &THEN—the global headquarters for the data-driven marketing industry—to see how we’ve helped companies achieve ROI beyond their e