Customer Experience Services

We provide end-to-end services to amplify your customer experience, from integrated technology to production management, from on-demand reporting to training and support.

Specialty Agency Services

Product Personalization

Production Management

Technology

On-demand Reporting

Training and Support

Data Privacy and Security

Specialty Agency Services

Think of us as your full-service specialty agency. Our client services teams will ensure we’ve aligned on your customer experience goals and outcomes while our product development teams will ensure your custom Hallmark greeting card or greeting card collection is flawlessly designed and written.

Client Services

Your dedicated client services team, made up of an account executive, strategy director, product development team and project manager, will guide you every step of the way.

Product Development

We’re Hallmark—we are the best at greeting cards for business and have the creative chops you’re looking for. Our product development teams, made up of creative directors, art directors, editorial directors, designers and writers, specialize in conveying your brand in a custom Hallmark card. Plus, we dive into 100+ years of experience and current research and trends to make sure your greeting card is uniquely your brand and delivers results.

Product Personalization

Our packages come with a complete collection of Hallmark cards and prewritten messages specifically for customer care. This helps decrease the amount of time it takes to send a card and infuses the right tone into every card. Our Plus and Enterprise solutions also include custom cards and messages to help you incorporate unique brand elements.

Personalization offerings:

  • Utilize Hallmark proprietary digital handwriting
  • Addressing and mailing services to print, ship and mail the campaign
  • Make card-sending easy with heartfelt inside personal message options that your employees can choose from and edit as needed

Because authenticity is key, each Hallmark card comes with
a Hallmark gold seal and mailed cards are affixed with a real stamp.

Production Management

When we say “end-to-end” services, we mean it. Don’t worry about inventory or purchasing stamps—we’ve got that covered. Plus, our Customer Care cards are produced and mailed twice daily to mimic real card-sending turnaround.

Technology

Dependent on the level of service in which you choose to work with us, we include Customer Care technology integrations that will make utilizing the platform even easier.

Online User Interface

  • Built specifically for frontline associates
  • Developed for speed and efficiency
  • Easily implemented (limited IT resources required)

Integrations

If you prefer that we integrate into your existing system, we can do that, too. Our integrations include single sign-on capability, making Customer Care even easier and faster for your associates.

On-Demand Reporting

24/7 Online Reporting

Log in to your dashboard for a deeper look into your Customer Care performance.

Custom Reporting

We’ll create, deliver and analyze a custom report based on your customer experience goals.

Training and Support

Training and Education

We’ll host empathy training and on-site or live webinar sessions to help you get the most out of Customer Care.

Employee Engagement Toolkit

We’ll create a toolkit that provides inspiration and motivation to your employees.

Data Privacy and Security

Your customer data is your data—not ours. Hallmark Business Connections does not buy, sell or trade client data. We also do not utilize client data for marketing or any other purpose.

The security of your data is the highest priority. Including the maintenance of rigid systems, secure file transfer protocols and certifications, Hallmark Business Connections is HIPAA compliant.

Contact Us

The path to strengthening your business relationships is just a few clicks away. To get in touch with our team of experts, get customer service help or subscribe to our monthly insights, simply fill out this form.

Need to redeem an award? Hallmark Business Connections has exited the gift card and incentives business. This portion of our business has been sold to InComm. Don’t worry! You can still redeem your award. Click here to redeem your award.