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It is no secret that your employees are the single most critical element in determining business success. But, letâ?™s pause for a moment and consider why and how this works in the realm of customer experience. When customers interact directly with your employees, they can tell if an employee is engaged with their work and […]
Rhonda and I had a blast presenting during the 10th anniversary of The Future Contact Center Summit (FCC) on Jan. 29 in Orlando. We were thrilled with the amount of positive feedback we received both in-person and through social media outlets. The audience loved the video and whiteboard elements in the presentation, and we were […]
The post FCC Recap: Interactive Storytelling and Employee Enrichment appeared first on The Hallmark Business Connections Blog.
I began following the work of noted author, speaker and Forbes contributor, Micah Solomon, some time ago. While Micah and I share a similar point of view, his individual style and perspective provide unique structure and clarity around the real issues companies face today. Iâ?™m delighted to bring Micahâ?™s wit, wisdom and thought-provoking insight to […]
The post The Customer Loyalty Framework That’s Hard Work – But Works appeared first on The Hallmark Business Connections Blog.
At Hallmark Business Connections, our mission is to help our clients’ businesses build and strengthen the relationships that make them thrive. Greeting cards, a signature solution from Hallmark, are an important product offering for helpingÂ turn customers into advocates, employees into champions, and companies into healthier environments. As we looked at the new generation of online […]