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At Hallmark Business Connections, weâ?™re all about creating meaningful, memorable connections. By connecting employees and customers and changing how businesses manage these relationships, we have seen firsthand how we can enhance relationships in order to create a more meaningful business world. Rhonda and I are excited to announce we will be speaking on this topic […]
The post Preview: Future Contact Center Summit Presentation appeared first on The Hallmark Business Connections Blog.
Creating meaningful and authentic opportunities for businesses to express appreciation for their customers is something many struggle with. Naturally occurring occasions do exist for this sentiment, but they are so few and far between that customers may feel overrun by receiving simultaneous messages of appreciation from many businesses, causing those messages to be tuned out. […]
In 2014, changes in legislation under the Affordable Care Act (ACA) had an impact on the types of health benefits that companies can offer to employees. As noted in Forbes, there are now close to a dozen federal and numerous state laws that employers need to be aware of relative to any company-sponsored wellness program. […]
The post 9 of the Best Ways for Employers to Encourage Workplace Wellness appeared first on The Hallmark Business Connections Blog.
In today’s business landscape,Â the explosion of social media and digital technologies has changed the game for companies looking to connect and build relationships with customers. Armed with a goldmine of customer data (shopping and purchase behavior, likes, tweets, posts, shares, etc.), brands can leverage these insights to develop an understanding of when, what, why, and […]
The post Foundational Elements For an Omni-Channel Customer Experience Strategy appeared first on The Hallmark Business Connections Blog.