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When it comes to building lasting relationships with clients and customers, the statistics speak for themselves: A 5% increase in customer retention can increase a companyâ?™s profitability by 75% Eighty percent of a companyâ?™s future revenue will come from just 20% of its existing customers Attracting a new customer can cost a company five times […]
The post How to Keep a Good Relationship Going with Anniversary Cards appeared first on The Hallmark Business Connections Blog.
This week I was honored to guest blog on BillQuiseng.com. As a longtime fan of Billâ?™s blog and unique approach to personal delivery of customer service, I was thrilled to share my insights on inspiring customer advocacy through customer care to provide the best customer experience possible. Iâ?™d like to invite you to venture over […]
The post From Adequate to Outstanding, Rhonda Basler Guest Blogs on Billquiseng.com appeared first on The Hallmark Business Connections Blog.
Letâ?™s face it: Weâ?™re all busy. Between work schedules, commuting, family time, exercise, social events, etc. it can be difficult â?“ if not impossible â?“ to find a minute to connect with colleagues and customers in a deep and meaningful way. At Hallmark Business Connections, we believe in the power of the human moment. Itâ?™s […]
The post Personalizing Business Greeting Cards Is as Easy as 1, 2, 3 appeared first on The Hallmark Business Connections Blog.
There is nothing more challenging, and exhilarating, than scrapping an old system and implementing a new one. Upgrading our online shopping experience to provide an easier customization and ordering process for our customersâ?™ business greeting cards has been everything we thought it would be. Take a look at the result for yourself: Nurturing Customers Through […]
The post Customer Experience in Action at Hallmark Business Connections appeared first on The Hallmark Business Connections Blog.